In this post, I am just going to talk a little bit about what Salesforce is, some features and benefits I thought would be helpful in getting to know Salesforce and why is it so important for businesses. Salesforce is a customer relationship management (CRM) platform that helps businesses manage and automate various sales, customer …

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In the previous post, I described how I started thinking about getting a Salesforce certification and the resources I used to get started. One great resource you can use is Trailhead. So, what is Trailhead, you ask? Imagine a beautiful hiking trail (hence the name) with stunning views, a gentle breeze, and plenty of exciting …

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